Refund, Cancellation & Return Policy

This policy applies to paid purchases on alterai.crm, AlterAI’s AI Marketing & CRM Studio — including subscription plans and AI credit top-up packs processed through Cashfree. alterai.crm is an AI Marketing & CRM Studio — create marketing content with AI, publish to social channels, run targeted ads, manage leads, and operate your CRM from one web and mobile workspace.

Digital software subscriptions and prepaid AI credits are intangible goods. There is no physical “return” of goods; refunds are handled as described below.

Professional (monthly) and Professional Plus (yearly) plans renew according to the billing cycle shown at checkout and on Pricing.

• Cancel anytime — you may cancel renewal from in-app Settings (Subscription) or by emailing agent@alter.business. Access continues until the end of the paid period.
• Cooling-off — if you purchase a paid plan and have not consumed more than a trivial amount of included AI credits, you may request a full refund within 7 days of the charge by contacting support.
• After significant credit consumption or after 7 days, subscription fees are generally non-refundable for the current period, except where required by law or where we determine a service defect on our side.

Credit packs are prepaid digital units used for AI generation and related actions. Once credits are successfully added to your workspace balance:

• Unused top-up credits may be refunded within 7 days of purchase if no (or only trivial) credits from that pack were spent.
• Partially or fully consumed packs are not refundable, except for duplicate/failed charges or verified platform errors.

If Cashfree or our systems record a failed payment but your bank still debited you, or if you were charged twice for the same order, contact us with the order ID / UTR. We will investigate with the payment gateway and refund confirmed erroneous charges.

Email agent@alter.business with: account email, order / payment reference, date of charge, and reason. Or use the Contact form. We aim to respond within 2 business days (IST).

Approved refunds are initiated to the original payment method via Cashfree and typically appear in 5–10 business days, depending on your bank.

The Free plan has no subscription charge. Included monthly credits have no cash value and are not redeemable for money.

We may update this policy; the date above will change. Material changes apply to purchases made after the update.

Related: Terms · Privacy · Pricing